Not what you would call a "good PR day" for Spirit.
This is going viral around the nets since FMV picked it up at Upgrade: Travel Better and it's now everywhere - The Spirit Airlines CEO Ben Baldanza accidently (we hope) hit “reply to all” to a customer that was requesting the expense of their entire trip (hotel, parking and all) be reimbursed - sending this snappy email back:
Please respond... but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.
Read the whole exchange posted by Alex Rudloff here:
Now, we understand the frustration that airlines go through when customers complain about delays. It's a fact that customers have unrealistic expectations when it comes to flying and taking for granted all that has to happen to make a plane go from Point A to Point B. But this from the CEO?? We thought it couldn't get any odder than their Fibonacci sale.
WOW.
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