FMV ran across this pretty good article that covers JetStar’s migration to Navitaire’s New Skies 3.0 system. JetStar is the first airline to launch on this platform, and it appears that everything went pretty smoothly. Although it’s pretty amazing that their ENTIRE computer system had to be taken down for an entire day!
“You couldn’t book, you couldn’t change any bookings, you couldn’t check in somebody at the airport -- you couldn’t do anything that an airline would normally use a computer system to do. We were completely without IT support for 23 hours,” said Jamie Perry, GM of distribution and commercial systems at Jetstar.
Wow.
Jetstar is the first Navitaire customer to go live with New Skies 3.0; Ryanair, AirTran, and Gol are all currently live on 2.1. Additional functionality seems to include code-share and thru-checking functionality, as well as improvements on their IBE side.
Too bad for the short term pain to JetStar, though this is something Navitiare had to do for the long term. It’s clear that even “LCC’s” are moving up the functionality chain – where partnerships / alliances and ancillary revenue are becoming a big part of their strategy. Navitaire has to add functionality to stem the tide of their larger customers moving off of Open / New Skies and on to the big boys of the PSS world.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment